Callagenix believes in offering services that are flexible and can grow with your business. Our Virtual Assistant Service service is no exception. The service is scaleable from one person offering remote assistance to a single client up to multiple virtual assistants providing office solutions to thousands of clients. The Callagenix Virtual Assistant service includes:
The Callagenix Virtual Assistant service can divert calls to any telephone number or combination of telephone numbers. This means that whether you provide a single site call centre or have a number of employees all working from their homes, the system will diver the calls to wherever you work.
The work anywhere module allows flexibility in your business set up and enables you to offer virtual assistant jobs to potential staff across the virtual world.
Gone are the days when working for three clients meant having three separate telephone lines. The Callagenix Virtual Assistant Service service pre-announces the client that the call has been diverted from without the caller knowing. This allows you to greet the caller appropriately and enhances the service that you provide to your customers.
This is another area where you have complete flexibility. Callers can be routed to one receptionist, shared between groups of virtual assistants or added to hunt groups in priority order. You can even change the priority order dependant on time of day.
The free Callagenix reporting service allows you to track calls received as well as which virtual assistant dealt with the call. This allows you to provide detailed invoices to clients without having to keep separate statistics. Because the system also tracks which assistant received the call, you can also monitor and pay based on calls received or time taken.
For more information on how Callagenix can assist you to set up yourVirtual Assistant Service service or to arrange aFREE TRIAL please call us on 0870 626 0626.
+44 (0) 870 626 0626